Dear parents and carers, 

Thank you for all the support you have provided to our service during this unprecedented period. We would like to reassure you that Double Bay Out of School Hours is following current guidelines given by our Federal Government, The Department of Education and NSW Health to slow the spread of COVID-19.

Continuation of essential services

As the Prime Minister has mentioned, continuing essential services such as early childhood education and care and schools (while it is safe to do so) is crucial to enabling parents, including health care professionals, to continue to work and support the broader community. It also reduces the reliance on alternative care arrangements such as grandparents or elderly relatives who are typically at higher risk of COVID-19. Currently, there are no imminent plans of the widespread closure of services. However, we are keeping in mind that rapid change in circumstances may require closure of DBOOSH on short notice. In the event of forced closure, families will not be charged for sessions during the period of closure. 

Notifying DBOOSH

If you are diagnosed with COVID-19 or suspect you or your child have come in contact with someone diagnosed with COVID-19, you must notify us as soon as possible. 

Exclusions from the service

  • Any person who has returned from overseas to Australia will be required to self-isolate for 14 days.
  • Any confirmed case of COVID-19 will be excluded until they are medically cleared to return.
  • Close contacts of a confirmed case of COVID-19 will be excluded for 14 days since last contact with the confirmed case.
  • Children and staff who have returned to Australia and have shown no symptoms during the 14-day home-isolation period are able to return to services or work

In accordance with normal protocols, staff and children who are unwell with respiratory illness should remain at home until symptoms resolve. Families that are required to self-isolate will not be charged session fees during self-isolation periods. 

Child Care Subsidy

The families of children who do not meet the requirements for exclusion and choose not to attend early childhood education and care services can use their 42 allowable absence days to cover continued fee relief during any exclusions due to COVID-19. Additional absence days are also available where families provide medical evidence. The government is exploring options to help families access these extra days through a more streamlined process.

If families are experiencing financial hardship because of the impact of COVID-19, and they need help making the co-contribution to their child care fees, they can access Additional Child Care Subsidy (Temporary Financial Hardship) now. The government is working to make the process for applying as simple as possible.

How are we slowing the spread of COVID-19 at DBOOSH?

We are practising frequent sanitisation of regularly-used surfaces and equipment, taking extra precautions with food-handling, and introduced hourly hand washing routines with the children in conjunction with usual hand washing before eating. Our staff are being hypervigilant with modelling and ensuring children are practising good hygiene standards. 

Future communication with families

Our old hotmail account is no longer in use and it is more important than ever for our families to be on the same lines of communication. 

To keep updated with our latest announcements, please download the new Xplor Home application for Apple and Android smartphones. Please send all future communications to and

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